Tuesday, 4 January 2011

Veterans encouraged to have their say on support services

have your say on the services we provide
Amended 13th January 2011
SPVA is appealing to veterans to have their say about the services we deliver. Our Agency’s Veterans Customer Satisfaction Survey was  launched online, and via a hard copy postal distribution to 12,000 veterans, on 10 January, with replies requested by 28 February.

SPVA provides vital support services for HM Armed Forces and the veterans community. These include pensions and compensation for injury/disablement or death due to Service, Armed Forces occupational pensions, the national Veterans Welfare Service, a free helpline and the issue of all medals for Service dating back to WWII.

We are looking for feedback from those who have had dealings with SPVA during the past year, on what services people were happy with and what should be improved in the future.

To tell you a bit more about the survey you can listen to our latest podcast to encourage completion of the survey and provide more information. Regular presenters Clare Ellis and Don Goldie interview SPVA’s Head of Veterans Services, Jon Parkin, about why the survey is so important and how veterans fill it in.

The survey is entirely anonymous and no-one will be contacted by phone or sent mailings as a result of completing it.

The survey can be accessed by visiting the SPVA website and the following link.

For a printed copy of the survey, call 02392 702382.

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