Friday, 20 May 2011

Sir Bill Rollo visits the Agency

Sir Bill meeting staff from the Veterans Helpline

DCDS Pers Lt Gen Sir Bill Rollo visited our offices based in Blackpool today.  Sir Bill is the Deputy Chief of Defence Staff responsible for MOD personnel.

During his time here, Sir Bill visited the Veterans Helpline, met with staff working on the Armed Forces Compensation Scheme and discussed veterans welfare with the Officer in Charge of the Veterans Welfare Service

Sir Bill listening into a call

During his visit to the Helpline, Sir Bill had the opportunity to talk to staff from the Helpline and Customers Services Teams about their work, learn about the types of enquiries received and how staff build up their skills to become helpline operators.  While on the tour, Sir Bill was able to listen in on a call to the helpline.

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