SPVA Charity Hub near completion

If you're an organisation or charity supporting the veterans community, then make sure we have your details to add to our new Charity Hub which is due to be launched at the end of the month.

The Charity Hub will provide information on organisations, charities or services that support veterans, in either the community or voluntary sector.

Make Your Opinion Count

The Veterans' Customer Satisfaction Survey is available to complete up until the end of February

The Veteran's Customer Satisfaction Survey was launched online today, 9 January, and if you are part of the veteran's community we urge you to have your say.

SPVA provides pay, pension and support services to both Military Personnel and the Veteran's Community, directly serving around 900,000 members of the Armed Forces Community.

The survey is based around the services provided to veterans, with emphasis on; how they contact us and how we correspond; making a claim; the Veteran's Welfare Service and how information about SPVA is obtained.

Over 3,000 people took part in the 2011 survey and this kind of feedback is extremely useful to establish what is important to the individuals that use our services.

Jon Parkin, Head of SPVA Veterans Services, recording the podcast

As Jon Parkin, Head of SPVA Veterans Services said in his recent podcast interview;

"...the survey is not just here to give us a pat on the back. We want and need to know the bad as well as the good about the services received. The only way we can do this is by getting feedback from our customers."

The survey is entirely anonymous and no-one will be contacted by phone or sent mailings as a result of completing it.

The survey can be accessed here, the survey will close on 29 February 2012.

The December Issue

The last issue of Veterans WORLD for 2011 is now online. 

In our December Issue you can: take a look at the new St Dunstan's Centre in Llandudno, find out how veterans may be entitled to help with small house repairs or learn about the National Arboretum's future plans in their tenth anniversary year.

From regional initiatives to national services, this issue covers a variety of topics to health care news, employment support to the Community Covenant Grants Scheme.  This is just a taster of what's in the magazine, so take a look today. 

Our latest video now online

We've just released our latest 'Veterans Today' video.

In this, our sixth video, SPVA presenter Don Goldie looks at the history of the Veterans Welfare Service. Established nearly a century ago, the service continues to support the veterans community today.

A sense of community

Have you ever visited the ‘Veterans Community’ area of our website?

Here you can find information on a variety of topics affecting veterans and their families.You can also keep up to date with the latest news on veterans issues, access discounts and special offers from lots of different organisations or find out about the social side of the veterans community with information on Armed Forces Day, veterans events across the UK, tracing comrades and even how to appear on TV. 

On a more poignant note, our ‘Remembrance’section host details on the important ways in which the country remembers those who have made the ultimate sacrifice. 

So, why not find out more and take a look today.

If you have some information you want to share with the veterans community then send it to us for consideration.

Veterans encouraged to have their say on support services

have your say on the services we provide

Amended 13th January 2011
SPVA is appealing to veterans to have their say about the services we deliver. Our Agency’s Veterans Customer Satisfaction Survey was  launched online, and via a hard copy postal distribution to 12,000 veterans, on 10 January, with replies requested by 28 February.

SPVA provides vital support services for HM Armed Forces and the veterans community. These include pensions and compensation for injury/disablement or death due to Service, Armed Forces occupational pensions, the national Veterans Welfare Service, a free helpline and the issue of all medals for Service dating back to WWII.

We are looking for feedback from those who have had dealings with SPVA during the past year, on what services people were happy with and what should be improved in the future.

To tell you a bit more about the survey you can listen to our latest podcast to encourage completion of the survey and provide more information. Regular presenters Clare Ellis and Don Goldie interview SPVA’s Head of Veterans Services, Jon Parkin, about why the survey is so important and how veterans fill it in.

The survey is entirely anonymous and no-one will be contacted by phone or sent mailings as a result of completing it.

The survey can be accessed by visiting the SPVA website and the following link.

For a printed copy of the survey, call 02392 702382.